HELP & SUPPORT
Start with a product question, manage a subscription, exercise a privacy right, or tell us when something is not working as it should.
For account-specific help, write from the email address connected to your MindActions account. Never send a password, payment-card number, or an unredacted private journal entry.
MindActions is a self-improvement and reflection app that connects Actions, completion difficulty, reminders, mood check-ins, journals, charts, and AI-assisted behavioral analysis. It is designed to make relationships between these signals easier to notice.
No. AI Search, AI Deep Analysis, Voice Journaling, real-time journal prompts, and the AI Well-Being Coach are optional. Core Actions, reminders, mood logging, charts, and manual journaling can be used without enabling AI processing.
No. MindActions is an 18+ self-reflection and self-improvement product. It does not diagnose, treat, monitor, or prevent any condition, and its AI output can be incomplete, biased, or wrong. Read the Terms of Use and Trust & Safety summary for the complete boundaries.
The Pricing page compares Free, Paid, and Pro, including exact prices, limits, and what each upgrade is designed to make possible.
Open Account Settings and use the Manage Billing or Cancel button at the end of the page. Both open the Paddle Customer Portal, where you can manage billing details, receipts, and your subscription. You can also use the management link in a Paddle purchase receipt.
Paddle is MindActions' Merchant of Record and handles payment processing, receipts, and billing-related buyer support. Use the official Paddle buyer-support portal to locate a purchase, request a receipt, update details, or cancel a subscription.
Email support@mindactions.app from your account email. Include the transaction ID from your Paddle receipt, but do not include full card details.
Paid and Pro begin with a 14-day free trial. Once a post-trial charge has been processed, payments are final and MindActions does not provide prorated refunds, credits, or adjustments for unused time or unused AI allowances. Mandatory consumer rights still apply where required by law and are handled through Paddle as Merchant of Record.
Read the complete Refunds & Cancellation Policy, or use Paddle buyer support for a billing or statutory refund request.
Use the data export and account controls in Settings. To delete your account, go to Settings → Account → Delete Account. You can also email admin@mindactions.app. Account-linked database records are purged within 30 days after deletion is triggered.
For access, correction, deletion, consent withdrawal, or another privacy-rights request, email admin@mindactions.app. Include your account email and the right you want to exercise. Do not attach sensitive journal content unless specifically requested.
See the Privacy Policy and Consumer Health Data Policy for scope, regional rights, and processing details.
If an AI Search, journal prompt, AI Deep Analysis, or Coach response appears unsafe, inappropriate, misleading, or contrary to the product's non-clinical boundaries, email support@mindactions.app with the feature name, approximate date and time, and a short description of the concern.
If you include a screenshot, remove names, email addresses, and private details that are not necessary for the report. An AI-safety report is not an emergency channel.
Email admin@mindactions.app. Include clear reproduction steps and the affected surface, and avoid accessing or changing non-test user accounts.
Security disclosures are reviewed within 48 hours. Read the complete Security Contact page before testing or reporting.
Email support@mindactions.app and include whether you are using the WebApp or Android app, your device and browser or Android version, what you expected, what happened, and the steps that reproduce it.
Screenshots are useful, but crop or cover journal entries, mood history, email addresses, and other private information unless that detail is essential to the issue.
We respond as soon as possible. A guaranteed general-support response window is not currently published.
Security disclosures are reviewed within 48 hours.
Covered statutory consumer health requests are answered as soon as possible and, at the latest, 45 days after we receive the request.
Send cancellation requests at least 48 hours before renewal. The Paddle portal is the fastest way to turn off renewal directly.
MindActions currently operates as an independent digital software service prior to formal corporate entity formation.
MindActions does not provide medical, psychiatric, therapeutic, clinical, or emergency care. Do not use the app, AI Coach, or this Help page for a medical decision or immediate crisis.
If you or someone else may be in immediate danger, contact local emergency services or an appropriate crisis service in your location now.
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